Important Information Regarding COVID-19
Dear Valued Patient,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months. I am sure you are looking forward to some normalcy, just as we are. While some things have changed, one thing remains the same: our commitment to your safety.
Infection control has always been our top priority. You may have seen this during previous visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep you and team members safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to recommendations set forth by each agency.
You will experience some changes when you return to the office for dental care. Changes were made to help protect patients and team members. For example:
- Anyone entering the office must always wear a mask or face covering to cover your nose and mouth except for the time you are receiving treatment.
- Only the person receiving treatment will enter the building. Children can be accompanied by ONE adult (parent or guardian). Multiple family members not receiving treatment are not allowed in the office unless the family member also has an appointment.
- Magazines, books, and children toys have been removed from the reception area since such items are difficult to clean and disinfect.
- Less chairs will be in the reception area to enact social distancing.
- A triage process has been implemented. Pre-screening questions will be asked when confirming patient appointments, and you will be asked the same questions again when you come to your appointment.
- The temperature will be taken of each person entering the office.
- After the triage process, you may be asked to wait in your car until the doctor or hygienist is ready to treat you. You will be contacted by phone or by a team member to enter the building.
- You will be asked to use hand sanitizer when you enter the office.
- Patients will rinse with hydrogen peroxide or Chlorohexidine before treatment begins to help decrease the amount of bacteria in your mouth.
- Appointments will be managed to allow for social distancing between patients and to allow greater time between patients to reduce waiting times. This may mean that you are offered fewer options for scheduling appointments.
- You are encouraged to make payments using a credit card or in advance on our website, which is www.springlakedental.com, or over the phone.
The governor is relaxing the stay-at-home order, which allows some businesses to soon reopen. We remain open for emergency care through May 31, 2020. Elective care treatment will resume on June 1, 2020. However, we will begin scheduling orthodontic recall appointments on Monday, May 11, 2020 for orthodontic appointments on Tuesday, May 12, 2020 through Thursday, May 14, 2020; Tuesday, May 19, 2020 through Thursday, May 21, 2020; and Tuesday, May 26, 2020 through Thursday, May 28, 2020. Be advised that we currently are NOT scheduling for orthodontic consultations, band and bond (placement of braces), or debonding (removal of braces). Please contact the office at 910-497-3200 between the hours of 9am to 1pm on Monday through Friday or visit our website at www.springlakedental.com to schedule an orthodontic recall appointment. Other elective treatment can be scheduled beginning Tuesday, May 26, 2020.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you safe while attending your appointment. Thank you for your continued patience and support as we navigate through this pandemic. We value your trust and loyalty and look forward to and welcoming you back.
Your Spring Lake Dental Group Family
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms.
We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.
Symptoms of COVID-19
For further information, including measures to keep yourself healthy, visit the following links: